Last updated: January 2024
Our Commitment to Data Protection
aura-orchard is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take your privacy seriously and have implemented measures to ensure your personal data is processed lawfully, fairly, and transparently.
Data Controller Information
aura-orchard acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.
Contact details:
aura-orchard
42 Park Row
Leeds, LS1 5JL
United Kingdom
Email: [email protected]
Lawful Bases for Processing
We process personal data under the following lawful bases:
Consent
When you submit enquiry forms or sign up for our communications, you provide consent for us to process your data for the specified purposes. You may withdraw consent at any time.
Contract
When you engage our services, processing is necessary for the performance of our contract with you or to take steps at your request before entering into a contract.
Legitimate Interests
We may process data based on our legitimate business interests, such as improving our services and website functionality, provided these interests do not override your fundamental rights and freedoms.
Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will respond to your request within one month.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction
You have the right to request restriction of processing of your personal data in certain circumstances.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making processes.
How to Exercise Your Rights
To exercise any of your rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to valid requests within one month, though this period may be extended by two months for complex requests.
Data Security Measures
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Secure data storage and transmission
- Access controls limiting who can view personal data
- Regular review of security practices
- Staff training on data protection
Data Breach Procedures
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.
International Data Transfers
We primarily process data within the United Kingdom. If any data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in compliance with UK GDPR requirements.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods vary based on the type of data and purpose of processing:
- Enquiry and contact form data: 2 years from last contact
- Service records: 6 years from completion of services
- Marketing consent records: Duration of consent plus 1 year
Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Updates to This Information
We may update this GDPR compliance information periodically to reflect changes in our practices or legal requirements. Please review this page regularly to stay informed about how we protect your data.