Last updated: January 2024
Introduction
aura-orchard is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or engaging our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or booking requests
- Subscribe to our newsletter or updates
- Communicate with us via email or other channels
- Participate in our financial education programmes
This information may include:
- Name and contact details (email address)
- Information about your financial goals and circumstances (when provided during consultations)
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To respond to your enquiries and booking requests
- To send you relevant information about our services (with your consent)
- To improve our website and service offerings
- To analyse usage patterns and enhance user experience
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our website and business (subject to confidentiality agreements)
- When required by law or to protect our legal rights
- In connection with a business transfer or merger (with notice to affected individuals)
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymise it.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
aura-orchard
42 Park Row
Leeds, LS1 5JL
United Kingdom
Email: [email protected]